Frequently Asked Questions
Everything you need to know about our organic standard and delivery services.
What is the Erewhon Standard for product quality?
We prioritize organic, non-GMO, and locally sourced ingredients. Every product on our shelves must meet strict criteria, ensuring they are free from artificial preservatives, synthetic colors, and highly processed sugars.
Do you offer nationwide shipping for grocery items?
We offer nationwide shipping on select non-perishable lifestyle and wellness products. However, fresh produce and refrigerated items are currently only available for local delivery and in-store pickup at our Southern California locations.
How do I become an Erewhon Member?
You can sign up for a Membership through our mobile app or in-person at any of our stores. Members enjoy exclusive benefits including points on every purchase, monthly complimentary tonic drinks, and member-only discounts.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on perishable food items. For non-perishable goods, returns are accepted within 14 days of purchase with a valid receipt, provided the item is in its original condition.
Can I place an order for a custom smoothie online?
Yes, our famous Tonic Bar menu, including celebrity collaborations, is available for order through our mobile app for quick pickup or local delivery via our delivery partners.
Which payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and Erewhon Gift Cards. We also offer contactless payment through our mobile app for a seamless checkout experience.