Returns & Exchanges
At Erewhon, we are committed to providing the highest quality organic and sustainable products. If you are not completely satisfied with your purchase, we offer a streamlined return process for both perishable and non-perishable goods within designated timeframes.
Verify Eligibility
Ensure your items are in their original packaging; perishable items must be addressed within 24 hours, while non-perishables are eligible for return within 14 days.
Gather Documentation
Locate your digital order confirmation or physical store receipt to validate your purchase and expedite the processing of your refund or exchange.
Initiate Return
Bring your items to any Erewhon location or contact our guest services team online to receive a return authorization for shipped orders.
Receive Refund
Once approved, your refund will be issued to the original payment method or provided as store credit, typically appearing in your account within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing